Delivery Information
Delivery is important
As a web store, we know that how our customers receive their products is very important – it’s a key part of the buying experience. That is why at Mobiles.co.uk we have chosen a reliable and quick service in DHL. All orders placed before 4pm will usually be despatched the following working day meaning you get your phone quicker! DHL use flexible couriers and have expanded their delivery window to 9pm meaning the chance of a successful delivery is even higher.
We understand you may have a preference when it comes to which delivery service you use. DHL will be selected as the default provider but you can simply change to Royal Mail in the cart if you prefer.
Free Next Working Day Delivery
Once you have placed your order online, we know you want it delivered fast. That’s why we will despatch all orders placed before 4pm for next working day delivery. Combined with our online network decisions, we get mobile phones out faster. Please note the below applies only to Pay Monthly customers.
Royal Mail
- Monday to Friday - orders placed prior to 4pm delivered next day before 1pm
- Saturday - orders placed after 4pm on Friday and before midday on Saturday are guaranteed by Royal Mail to be delivered by 1pm Tuesday, but in our experience are generally delivered by 1pm Monday
Standard Delivery (DHL)
Certain remote areas and offshore locations will take longer than one day and be delivered in normal working hours between 7:30am - 5:30pm.
Deliveries to Northern Ireland can take up to 2 working days longer.
Deliveries to the Scottish Highlands and Islands (including Isles of Scilly, Isle of Man and Scottish Islands) may take 2-3 working days longer.
Deliveries to the Channel Islands and The Isle of Wight can take 1-2 working days longer. This can be longer if an item is held at customs.
To see a full list of UK postcodes not covered by DHL@Home service please click here.
How can I track my delivery?
DHL
You can track the status of your delivery using your DHL tracking number supplied in the Despatch Notification email we sent you. This number usually begins with JD followed by 16 digits.
1) Go to the DHL website
2) Click on By Ident Code under Domestic Express.
3) Enter your DHL tracking number in the From Ident Code box and click Submit.
4) The current status of your order will appear on screen. Click on the red arrow (next to your tracking number) to see all previous status information.
Royal Mal
1) Go to the Royal Mail website
2) Enter your tracking number in the Track & Trace box.
This number will contain 13 digits and end in GB and would have been supplied in the Despatch Notification email we sent you.
What do I do if I miss the delivery?
Due to the value of the goods being sent, a signature will be required to accept delivery. In the event that you are out when the delivery driver calls, don't worry, you can simply re-arrange delivery or collect your new phone from your local depot:
DHL
If you miss delivery a card will be left by the courier with contact details for arranging a 2nd attempt at a more suitable time. If no contact is made then the courier will attempt to deliver again the next working day. DHL will try to deliver 3 times before storing the item at your local DHL Service Centre where it will remain for a maximum of 7 days before being returned to our warehouse.
Royal Mail
If you miss delivery Royal Mail will leave a 'sorry, you were out' card which you can use to re-arrange delivery or visit your local sorting office and collect yourself.
Pay As You Go Phone Delivery
Due to wanting to keep the handset cost as low as possible we have decided to charge £3.99 for delivery of certain Pay As You Go mobile phones. It's still a Next Day service and we're not charging any more than what Postage and Packaging costs us - we've simply separated the cost of it out of the handset price, so all of our pre pay phones are now cheaper!
The small print
- We only deliver to the credit/debit cardholders address as this information provides the necessary identification verification required to process the order.
- Orders will be despatched for next working day delivery on the basis they pass all necessary network, identification, security checks and that stock is available.
- Accessory only orders are despatched using normal Royal Mail postal services.
- Items will be stored for 7 days at your local depot before being returned to our warehouse.
- For collection from a DHL depot or Royal Mail sorting office a proof of identification such as passport, driving licence, credit/debit card or a recent, paid utility bill is required. Please contact DHL before picking up your order and allow 48 hours between calling and collecting.
